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Virtual Training

Root Cause Analysis

October 19-22, 2020 | 1:00 – 4:30 pm EDT


Course Pricing


before August 14: $699

after August 14: $749


before August 14: $899

after August 14: $949


Info on future courses


Root Cause Analysis can help auditors write better audit recommendations, thereby increasing audit impact. This virtual course introduces hands-on tools that, when thoughtfully applied within each phase of the audit process, enhance audit quality and allow auditors to make recommendations that address the underlying causes of observed deficiencies.

Participant Profile

This course is for auditors who want to understand and use root cause analysis techniques to identify the issues that matter and write targeted recommendations that will result in effective solutions for the auditees.


John Affleck

Canadian Audit and Accountability Foundation Associate

Linda Klassen

Canadian Audit and Accountability Foundation Associate

Course Structure

The virtual course is divided into 4 sessions, each lasting 3.5 hours.

Participants will connect online through the course platform, Adobe Connect. They will view the instructors as well as the presentation live on screen and have access to the chat and question features. The course includes a mix of instructor-led content, interactive exercises and break-out sessions.

Day One | October 19

  • Introduction to Root Cause Analysis
  • Basic Concepts Terminology
  • Root Cause Analysis and the Audit Process

Day Two | October 20

  • Five Whys Technique
  • Fishbone Diagram Technique
  • Cause Mapping
  • Pareto Charts

Day Three | October 21

  • Main Categories of Possible Root Causes
  • Governance-related Categories
  • Operations-related Categories
  • Culture as a Root Cause

Day Four | October 22

  • Cognitive Bias
  • Root Cause and Audit Recommendations
  • Course Review

Course hours can be submitted for CPE or CPD credits, subject to approval by IIA or CPA Canada.

Cancellation and Other Policies

  • Course fees must be paid before the beginning of the course
  • Cancellation 7 days before 1st day of course – 50% fee will be charged
  • No refunds if cancellation made less than 7 days before course begins
  • Participant substitutions will be permitted for $100 + tax