References

Australian National Audit Office, Implementing Better Practice Grants Administration, 2013, available at https://www.anao.gov.au/work/better-practice-guide/implementing-better-practice-grants-administration

Australian National Audit Office, Administering Regulation – Achieving the Right Balance, 2014, available at https://www.anao.gov.au/work/better-practice-guide/administering-regulation-achieving-right-balance

Business Performance Improvement Resource, Benchmarking, 2008, available at http://www.bpir.com/benchmarking-bpir.com/menu-id-73.html

Canadian Audit & Accountability Foundation, Practice Guide to Auditing Efficiency, 2014, available at https://www.caaf-fcar.ca/en/efficiency

Government Accountability Office, Pipeline Permitting, 2013, available at http://www.gao.gov/products/GAO-13-221

Government Accountability Office, Veterans' Disability Benefits, 2012, available at http://www.gao.gov/products/GAO-13-89

Northern Ireland Audit Office, Improving Public Sector Efficiency: Good Practice Checklist for Public Bodies, 2010, available at http://www.niauditoffice.gov.uk/improving_public_sector_efficiency_-_good_practice_checklist_for_public_bodies.pdf

Office of the Auditor General of Canada, Access to Online Services, 2011, available at http://www.oag-bvg.gc.ca/internet/English/parl_oag_201311_02_e_38796.html

Office of the Auditor General of Canada, Issuing Visas, 2011, available at http://www.oag-bvg.gc.ca/internet/english/parl_oag_201111_02_e_35934.html

Office of the Auditor General of Canada, Passport Services—Passport Canada, 2009, available at http://www.oag-bvg.gc.ca/internet/English/parl_oag_200903_05_e_32292.html

Office of the Auditor General of Canada, Selecting Foreign Workers Under the Immigration Program, 2009, available at http://www.oag-bvg.gc.ca/internet/English/parl_oag_200911_02_e_33203.html

Office of the Auditor General of Canada, Auditing of Efficiency, 1995, available at http://www.oag-bvg.gc.ca/internet/docs/auditing_of_efficiency.pdf