Efficiency of Shared Services Programs
| One common way governments seek to achieve efficiencies and economies of scale is by regrouping various public services under a single organization (Service Canada is one example). By sharing common back-office and administrative functions, as well as similar systems, it is expected that shared services can provide a similar level of service more economically and efficiently. Few audits of Shared Services Programs have been completed in the last five years. |
Audits of Shared Services Programs can focus on:
- Whether the shared services approach has delivered its expected benefits and provided value-for-money to the taxpayers;
- Whether implementation of the programs proceeded as planned;
- The availability of baseline cost information to be used to assess the success of the shared services after their implementation;
- The assessment of service levels before and after the transition to shared services; and
- The reporting of performance information on shared services programs
Click here for examples of objectives, criteria, findings, recommendations and more
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